Frequently Asked Questions (FAQ)

Welcome to the Art Classes Group FAQ section! Below you’ll find answers to common questions about our services, workshops, and memberships. If you don’t see your query, feel free to contact us via our website using contact us page.

General Information

1. What is Art Classes Group?

Art Classes Group offers art workshops, classes, and creative sessions for people of all ages and abilities. We aim to foster creativity and community through enjoyable and accessible art experiences.

2. Where are your classes held?

Our classes are held at Studio based in Observatory Shopping Centre, Slough high street. SL1 1LN.

3. Who are your classes for?

Our classes are open to everyone, from beginners to experienced artists. We cater to children, young people, adults, and SEND (Special Educational Needs and Disabilities) participants.

4. What kinds of art do you focus on?

We specialise in:

  • Drawing and painting techniques
  • Digital art workshops
  • Customised SEND workshops
  • Community art initiatives
5. Can I suggest a specific type of class or workshop?

Yes! We are open to feedback and suggestions but depend on our T&C and policies.

Class Registration and Fees

6. How can I register for a class?

You can register at our studio upon arrival only.

7. What are the options of your classes?
  • Single session / One off.
  • Membership for four sessions (valid for three months).
8. Are trial classes available?

Yes, trial classes are available. Please contact us to book and prices.

9. Do you offer discounts for multiple bookings or families?

No, discounts are not available for group bookings and families.

10. Can I get a refund if I’m unable to attend a class?

Refunds are available for missed classes without prior notice but If you inform us at least 24 hours in advance, we can reschedule your booking only. All cancellation must be prior to 48 hours in advance.

Class timings

11. What are your operating hours?
  • Pre-booked sessions: Monday to Friday (timing varies).
  • Walk-ins: Saturdays, 10:00 am – 6:00 pm.
  • Private events and parties: Sundays (by booking).
12. Do I need to bring any materials?

No, all materials are provided at club and finish work must be taken by the club member/participant.

Workshops and Events

15. What kind of workshops do you offer?

We offer workshops on various topics, including watercolour painting, life drawing, digital art, screen printing, and more. We also run custom workshops for community groups, schools, and SEND participants.

16. Do you host corporate or team-building workshops?

Yes, we provide corporate workshops tailored to team-building activities or creative retreats. Contact us to discuss your requirements.

17. Can I book a birthday party at your studio?

Yes, we host art-themed birthday parties for children and adults. You can choose from a variety of themes, and all materials are included.

18. How do your community projects work?

We collaborate with local councils, schools, and organisations to deliver art workshops that address specific needs.

Special Needs and Accessibility

19. Are your classes suitable for SEND participants?

Yes, we provide specialised workshops and can tailor classes to suit SEND participants.

20. Are your venues accessible for wheelchairs?

Most of our venues are wheelchair accessible. Please contact us in advance to confirm for your chosen location.

21. Do you provide additional support for participants with disabilities?

Yes, we offer support and create a welcoming environment for all participants. If you have specific requirements, please let us know when booking.

Memberships and Payments

22. How do I purchase a membership?

You can purchase memberships in person. Memberships are valid for three months.

23. Can I transfer my membership to someone else?

Memberships are non-transferable.

24. What payment methods do you accept?

We accept online payments and major credit or debit cards.

Health and Safety Policies

26. What health and safety measures do you follow?

We comply with all government guidelines for health and safety. This includes maintaining clean facilities, providing first aid support, and ensuring child safeguarding policies are in place.

27. Do you have insurance?

Yes, we are fully insured for all classes and events.

28. What is your child safeguarding policy?

We have a comprehensive child safeguarding policy in line with UK regulations. Our staff are DBS-checked and qualified children's safeguarding trained to ensure a safe environment for young participants.

Contact and Support

29. How can I contact you?

You can reach us via:

30. What if I have a question not listed here?

If your question isn’t covered here, please contact us; our team will be happy to assist.